Age Verification Policy
will perform a soft search credit check (which will not effect your credit rating) on new Cloud Head customers. The process only needs to be completed once per customer provided your name or other details remain unchanged. Your personal data will be used to verify your age, once verified your detail will not be retained by AgeChecked. If for any reason the verification fails you will be emailed by AgeChecked to verify your age securely and the results will be given to us so that we may process your order. Until your age has been verified we can not process your order, we endeavour to make sure this process is as quick as possible to avoid delay.
Your data will not be used by AgeChecked for anything other than to verify your age.
What Personal Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We use your personal information such as name, address and birth date to verify your age with an age verification company. If we cannot verify your age this way we will require a copy of your ID via email in line with GDPR. This information will be deleted once your ID is verified. This is so we can comply with UK over 18 Vape retail laws. If you do not provide this information we will be unable to verify your age and provide you with goods.
How Do We Collect The Information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
