We offer local delivery within 5 miles of our Malvern shop Monday to Friday, delivery is next working day (between Monday and Friday) . If your order falls on or over a bank holiday then it will be the next working day after the holidays.
First Class postage is free when you spend over £35. All postage orders placed before 1pm will be posted next day Royal Mail delivery (depending 1st or 2nd class selection at checkout). Next day postage is between Monday and Friday, any orders placed on Friday after 1pm will be delivered Monday or next working day. Please be aware there may be delays over bank holiday weekends.
Click and Collect orders can be collected same day when placed before 1pm Monday to Saturday, we will email you to confirm that your order is ready for collection.
We currently only ship within the UK.
If you have any queries regarding your order please contact us through the website or through Facebook.
Cloud Head prides itself on being a customer focused company and if you do have any issues with your device or liquid we will always do our best to resolve your problem.
Tanks, pods and Coils are non-returnable due to being a hygiene products. Liquid is also non returnable due to it being hygenically sealed.
All batteries have a 28 day warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
All chargers and batteries will have a 28 day warranty. E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear.
Returns are to be paid by the customer. We do not cover any postage or courier for returns.
These terms do not affect your statutory rights.